Chapter 5 - Consumer Protection Write a word or a phrase or a term which can substitute each one of the following.

Chapter 5 - Consumer Protection

Write a word or a phrase or a term which can substitute each one of the following.

The right of a consumer which allows him to express his views

ANSWER:

The right of a consumer which allows him to express his views – Right to be heard.

Explanation:

The right to be heard allows a consumer to file a complaint and assures that his/her grievances will be heard with due consideration. This right is one of the six rights of consumers; it assures the consumer that their interest will be taken care of at appropriate forum.

The right of a consumer which creates awareness in him about his rights

ANSWER:

The right of a consumer which creates awareness in him about his rights - Right to education

Explanation:

The right to education makes consumers educated and aware about the rights they can exercise and the remedies available to them in case of exploitation. Consumers are educated through several means including newspapers and TV or radio advertisements given by the government or other organisations.

A consumer disputes redressal agency that handles the claims of above Rs 20 lakh up to Rs 1 crore

ANSWER:

A consumer dispute redressal agency that handles the claims above Rs20 lakhs up to rupees one crore- State Consumer Disputes Redressal Commission

Explanation:

State Consumer Dispute Redressal Commission, which is also known as State Forum, is a redressal machinery that takes up cases where the value of goods and services or compensation involved is of more than Rs 20 lakh and less than Rs 1 crore. If the value in question is below Rs 20 lakh, then the case goes to the District Forum; and if the value in question exceeds Rs 1 crore, then the case goes to the National Forum. 

Non-profit and non-political independent groups working for a definite cause

ANSWER:

Non-profit and non-political independent groups working for a definite cause -Non-governmental organisation.

Explanation:

Non-profit and non-political independent groups working for a social cause are known as non-governmental organisations. Non-profit implies that they are not part of any profit-making business; while non-political means that they are not a part of government. Such organisations work for the welfare of the society.

A consumer dispute redressal agency that handles claims up to rupees twenty lakhs.

ANSWER:

A consumer dispute redressal agency that handles claims up to rupee twenty lakhs - District Forum

Explanation:

District Forums solve cases in which the value of goods (or services) in question, along with the compensation that is claimed, is less than Rs 20 lakhs. If, in case, the party filing the complaint is not satisfied with the verdict of the court, an appeal can be filed in the State Commission within 30 days of passing the judgement.

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