65 Market Street
Val Haven, CT 95135
Val Haven, CT 95135
June
30, 2004
Customer
Service
Cool Sports, LLC
8423 Green Terrace Road
Asterville, WA 65435
Cool Sports, LLC
8423 Green Terrace Road
Asterville, WA 65435
Dear
Sir or Madam:
I
have recently ordered a new pair of soccer cleats (item #6542951) from your
website on June 21. I received the order on June 26. Unfortunately, when I
opened it, I saw that the cleats were used. The cleats had dirt all over it and
there was a small tear in front of the part where the left toe would go. My
order number is AF26168156.
To
resolve the problem, I would like you to credit my account for the amount
charged for my cleats; I have already went out and bought a new pair of cleats
at my local sporting goods store so sending another would result in me having
two pairs of the same cleats.
Than
you for taking the time to read this letter. I have been a satisfied customer
of your company for many years and this is the first time I have encountered a
problem. If you need to contact me, you can reach me at (555) 555-5555.
Sincerely,
Sincerely,
Signature
Ken
Thomas