5868 Maple Wood Street
Fairfield, PA 37626
November
29, 2004
Mr.
Joseph Bicman
358 Noncook Road
John's Town, PA 57323
Dear Mr.
Bicman:
I
apologize for the mix-up of order #: 26429782. We have just implemented a new
packaging system that still has a few bugs that still needs to be worked out,
but we did fix your order and sent it out this morning. For your trouble, we
have enclosed a $25 gift certificate which can be used at any of our stores.
Once again I would like to apologize for the mix-up in your order and any
inconveniences this may have caused you.
Sincerely,
Signature
Scott Mahoney
Customer Service Manager